Online Trade-in Frequently Asked Questions
- Who are eligible for online trade-in?
Any M1 customers who sign-up/re-contract on Contract with Device, Bespoke Contract, Bespoke Flexi or 2-year CORI plan with device.
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Is online trade-in available if I have sign-up & re-contract at M1 Shops or via Online Shop only?
This online trade-in is available to customers who have sign-up & recontract at M1 Shops, M1 Online shop and M1 Corporate roadshows.
- Is online trade-in available to customers who sign-up/ re-contract via corporate roadshows?
Yes
- Within how long upon sign-up/ re-contract must I submit the trade-in request?
Within 2 weeks from date of sign-up or recontract.
- If I sign-up a new line / re-contract 2mths ago/ 1 year ago, will I be eligible?
No
- How do I submit my trade in device to the grader?
You will be contacted by the CSO of CompAsia. You can choose to have your trade in device :
a. Pick up by grader. They will fix an appointment to pick up from your office/ home address.
b. Drop off at following 2 locations:
- CompAsia HQ:
100 Pasir Panjang, #03-08, Singapore 118518 (8 min from Pasir Panjang Mrt)
Operating hour: 10am to 5pm - Mon to Fri (Closed on weekends and PH)
- Logistic Partner - Pickupp:
114 Lavendar Street #02-65 CT Hub 2, Singapore 338729 (5 min from Bendemeer Mrt)
Operating hour: 10am to 4pm - Mon to Fri (Closed on weekends and PH)
- I change mind and decide not to trade-in after appointment made with grader. What should I do?
Please contact CompAsia during their office hours :
Monday to Fridays (Excluding Public Holidays) 9:00AM - 6:00PM
Email : tradeinsg@compasia.com
- I am not contacted by CompAsia within 5 working days, what should I do?
Please contact CompAsia during their office hours :
Monday to Fridays (Excluding Public Holidays) 9:00AM - 6:00PM
Email : tradeinsg@compasia.com
- How do I check if my online trade in request status has been received or if it is successful?
Please contact CompAsia during their office hours :
Monday to Fridays (Excluding Public Holidays) 9:00AM - 6:00PM
Email : tradeinsg@compasia.com
- I did not receive payment after Grader collects my trade in device.
Please contact CompAsia during their office hours :
Monday to Fridays (Excluding Public Holidays) 9:00AM - 6:00PM
Email : tradeinsg@compasia.com
- Upon collection of my trade in device, how long will I receive my payment from CompAsia?
The payment of your trade-in value & Overtrade (if applicable) amount will be made to you via bank transfer within 2 working days upon collection of your trade-in device.
- How can I participate in this Online trade-in program?
Step1: Enter your trade-in model and perform / submit self-diagnostic on trade-in model.
Step 2: Get quotation on trade-in model value.
Step 3: Submit contact details for collection of trade-in device.
Step 4: A customer service officer will contact you for collection schedule within 5 working days upon submission of order.
Step 5: Upon collection, On-site evaluation will be performed by grader for a final trade in value.
Step 6: Upon acceptance of the final trade-in value and surrender of trade-in device, Grader will Issue acknowledgment form to customer. Payment will be made within the next 2 working days to customer's Bank account .
- What do I need to surrender for this Trade-Up program?
You will be required to hand in the eligible device in working condition. Other device accessories (including your device adaptors, USB cables etc) are not required to be handed in.
- What do I need to do with my device before I participate in for this Trade-Up program?
You will need to ensure your devices are backed up, OEM lock (ie. iTunes, iCloud, Samsung Account, Google Account etc) and all other passwords (ie.screen/pin/fingerprint lock, Face ID) removed. Ensure that factory setting reset is done and SIM/memory card removed before surrendering your device to the grader. You will also need to remove any device casing and screen protectors before handing over the device to our trade-in specialists to evaluate your device conditions.
- Can I trade-in more than 1 device?
Only 1 device is allowed for each new or recontract plan signed up.
- My device has some defects, can I participate for the trade-in program?
No, devices with defects will not be accepted. Examples of defects that may affect your participation in the trade-in program are as below:
◦ Device cannot be powered on
◦ Touch screen is not functioning
◦ Device has sign of corrosion
◦ Device has burnt/discoloured screen
◦ Device has missing parts
If you are unsure whether your device condition is acceptable, you can still proceed to submit your trade-in order. The grader will provide a final trade-in quotation during collection day. Upon your acceptance of the final trade-in value, payment will be made via online banking within 2 working days.
- Will my device be acceptable for the trade-in if it has gone through any hardware or software modifications?
The device that you trade-in needs to be in its original state and with original parts.
- Do I need to remove my screen or pin lock from my device?
The device that you trade-in needs to have OEM lock (ie. iTunes, iCloud, Samsung Account, Google Account etc) and all other passwords (ie. screen/pin/fingerprint lock, Face ID) removed.
- How do I turn off or remove "Find My iPhone", "Find My iPad", "iCloud", "Gmail", "Google account", "Samsung account" or "Find My Mobile"?
please refer to the following links for guidance:
Apple devices: https://support.apple.com/en-us/HT201351
Samsung devices: https://www.samsung.com/sg/support/mobile-devices/how-to-log-out-from-samsung-smartthings/
Oppo devices: https://support.oppo.com/sg/answer/?aid=neu89
Vivo: https://www.vivo.com/sg/support/questionList?categoryId=10986
Xiaomi: https://account.xiaomi.com/pass/del
Huawei: https://id7.cloud.huawei.com/CAS/portal/login.html
- I forgot to back-up my data before resetting the device back to factory default settings. Are you able to help retrieve the data?
After factory reset, we will not be able to retrieve any of your past data. Please ensure you have done all data back-up before doing reset or handing in your device.
- Do I have to remove all accessories from my device (such as screen protector and back cover) ?
All accessories including device casing, screen protectors, etc are to be removed before handing over your device for the trade-in.
- What are the eligible trade-in models?
Please refer table below for the eligible trade-in Models.
Brand Model Capacity Apple iPhone SE 2nd Gen (A2296) 64GB Apple iPhone SE 2nd Gen (A2296) 128GB Apple iPhone SE 2nd Gen (A2296) 256GB Apple iPhone 7 Plus 32GB Apple iPhone 7 Plus 128GB Apple iPhone 7 Plus 256GB Apple iPhone 8 64GB Apple iPhone 8 256GB Apple iPhone 8 Plus 64GB Apple iPhone 8 Plus 256GB Apple iPhone X 64GB Apple iPhone X 256GB Apple iPhone XR 64GB Apple iPhone XR 128GB Apple iPhone XR 256GB Apple iPhone XS 64GB Apple iPhone XS 256GB Apple iPhone XS 512GB Apple iPhone XS Max 64GB Apple iPhone XS Max 256GB Apple iPhone XS Max 512GB Apple iPhone 11 64GB Apple iPhone 11 128GB Apple iPhone 11 256GB Apple iPhone 11 Pro 64GB Apple iPhone 11 Pro 256GB Apple iPhone 11 Pro 512GB Apple iPhone 11 Pro Max 64GB Apple iPhone 11 Pro Max 256GB Apple iPhone 11 Pro Max 512GB Apple iPhone 12 Mini 64GB Apple iPhone 12 Mini 128GB Apple iPhone 12 Mini 256GB Apple iPhone 12 64GB Apple iPhone 12 128GB Apple iPhone 12 256GB Apple iPhone 12 Pro 128GB Apple iPhone 12 Pro 256GB Apple iPhone 12 Pro 512GB Apple iPhone 12 Pro Max 128GB Apple iPhone 12 Pro Max 256GB Apple iPhone 12 Pro Max 512GB Apple iPhone 13 Mini 128GB Apple iPhone 13 Mini 256GB Apple iPhone 13 Mini 512GB Apple iPhone 13 128GB Apple iPhone 13 256GB Apple iPhone 13 512GB Apple iPhone 13 Pro 128GB Apple iPhone 13 Pro 256GB Apple iPhone 13 Pro 512GB Apple iPhone 13 Pro 1TB Apple iPhone 13 Pro Max 128GB Apple iPhone 13 Pro Max 256GB Apple iPhone 13 Pro Max 512GB Apple iPhone 13 Pro Max 1TB Apple iPhone 14 128GB Apple iPhone 14 256GB Apple iPhone 14 512GB Apple iPhone 14 Plus 128GB Apple iPhone 14 Plus 256GB Apple iPhone 14 Plus 512GB Apple iPhone 14 Pro 128GB Apple iPhone 14 Pro 256GB Apple iPhone 14 Pro 512GB Apple iPhone 14 Pro 1TB Apple iPhone 14 Pro Max 128GB Apple iPhone 14 Pro Max 256GB Apple iPhone 14 Pro Max 512GB Apple iPhone 14 Pro Max 1TB Samsung A32 Any Samsung A42 Any Samsung A51 Any Samsung A52 Any Samsung A52s Any Samsung Z Fold2 Any Samsung Z Fold3 Any Samsung Z Fold4 Any Samsung Z Flip 5G Any Samsung Z Flip3 128GB Samsung Z Flip3 256GB Samsung Z Flip4 Any Samsung Note 9 Any Samsung Note10 Any Samsung Note 10+ Any Samsung Note20 256GB Samsung Note20 5G 128GB Samsung Note20 5G 256GB Samsung Note 20 Ultra 256GB Samsung Note 20 Ultra 512GB Samsung Note 20 Ultra 5G 128GB Samsung Note 20 Ultra 5G 256GB Samsung Note 20 Ultra 5G 512GB Samsung S9+ Any Samsung S10 Lite Any Samsung S10 Any Samsung S10+ Any Samsung S20 Any Samsung S20+ Any Samsung S20 Ultra Any Samsung S20 FE Any Samsung S21 128GB Samsung S21 256GB Samsung S21+ Any Samsung S21 Ultra 128GB Samsung S21 Ultra 256GB Samsung S21 Ultra 512GB Samsung S21 FE Any Samsung S22 Any Samsung S22+ Any Samsung S22 Ultra 128GB Samsung S22 Ultra 256GB Samsung S22 Ultra 512GB Samsung S22 Ultra 1TB Oppo Find X2 Pro Any Oppo Find X3 Pro Any Oppo Reno3 Pro Any Oppo Reno4 Pro Any Oppo Reno5 Any Oppo Reno5 Pro Any Oppo Reno6 Any Oppo Reno6 Pro Any Oppo Reno7 Any Oppo Reno7 Pro Any Huawei Nova 3i Any Huawei P30 Any Huawei P30 Pro Any Huawei P40 Any Huawei P40 Pro Any Huawei P40 Pro + Any Huawei Mate 40 Pro Any Huawei Mate 40 Pro + Any Vivo X50 Any Vivo X50Pro Any Vivo X50e Any Vivo X60 Any Vivo X60Pro Any Vivo Y72 Any Vivo V21 Any OnePlus 8T Any OnePlus 9 Any OnePlus Nord CE Any Xiaomi 10T Any Xiaomi 10T Pro Any Xiaomi 11 Lite Any Xiaomi 11 Lite NE Any Xiaomi 11 Any Xiaomi 11T Pro Any Others 3G Others 3G Phone Any Others 4G Others 4G Phone Any Others 5G Others 5G Phone Any Apple iPad 9 Wi-Fi + Cellular 64GB Apple iPad 9 Wi-Fi + Cellular 256GB Apple iPad 10 Wi-Fi + Cellular 64GB Apple iPad 10 Wi-Fi + Cellular 256GB Apple iPad Air 4 Wifi + Cellular 64GB Apple iPad Air 4 Wifi + Cellular 256GB Apple iPad Air 5 Wifi + Cellular 64GB Apple iPad Air 5 Wifi + Cellular 256GB Apple iPad mini 6 Wi-Fi + Cellular 64GB Apple iPad mini 6 Wi-Fi + Cellular 256GB Apple iPad Pro 11-inch 3rd Gen Wifi + Cellular 128GB Apple iPad Pro 11-inch 3rd Gen Wifi + Cellular 256GB Apple iPad Pro 11-inch 3rd Gen Wifi + Cellular 512GB Apple iPad Pro 11-inch 3rd Gen Wifi + Cellular 1TB Apple iPad Pro 11-inch 3rd Gen Wifi + Cellular 2TB Apple iPad Pro 5 (12.9-inch) Wifi + Cellular 128GB Apple iPad Pro 5 (12.9-inch) Wifi + Cellular 256GB Apple iPad Pro 5 (12.9-inch) Wifi + Cellular 512GB Apple iPad Pro 5 (12.9-inch) Wifi + Cellular 1TB Apple iPad Pro 5 (12.9-inch) Wifi + Cellular 2TB Apple iPad Pro 11-inch 4th Gen Wi-Fi + Cellular 128GB Apple iPad Pro 11-inch 4th Gen Wi-Fi + Cellular 256GB Apple iPad Pro 11-inch 4th Gen Wi-Fi + Cellular 512GB Apple iPad Pro 11-inch 4th Gen Wi-Fi + Cellular 1TB Apple iPad Pro 11-inch 4th Gen Wi-Fi + Cellular 2TB Apple iPad Pro 12.9-inch 6th Gen Wi-Fi + Cellular 128GB Apple iPad Pro 12.9-inch 6th Gen Wi-Fi + Cellular 256GB Apple iPad Pro 12.9-inch 6th Gen Wi-Fi + Cellular 512GB Apple iPad Pro 12.9-inch 6th Gen Wi-Fi + Cellular 1TB Apple iPad Pro 12.9-inch 6th Gen Wi-Fi + Cellular 2TB Samsung Galaxy Tab S7 FE LTE/5G 4GB 64GB Samsung Galaxy Tab S7 FE LTE/5G 6GB 128GB Samsung Galaxy Tab S7 FE LTE/5G 8GB 256GB Samsung Galaxy Tab S7 LTE/5G 6GB 128GB Samsung Galaxy Tab S7 LTE/5G 8GB 256GB Samsung Galaxy Tab S7 LTE/5G 8GB 512GB Samsung Galaxy Tab S7+ LTE/5G 6GB 128GB Samsung Galaxy Tab S7+ LTE/5G 8GB 256GB Samsung Galaxy Tab S7+ LTE/5G 8GB 512GB Samsung Galaxy Tab S8 5G 8GB 128GB Samsung Galaxy Tab S8 5G 8GB 256GB Samsung Galaxy Tab S8 5G 12GB 256GB Samsung Galaxy Tab S8+ 5G 8GB 128GB Samsung Galaxy Tab S8+ 5G 8GB/256GB 256GB Samsung Galaxy Tab S8+ 5G 12GB 256GB Samsung Galaxy Tab S8 Ultra 5G 8GB 128GB Samsung Galaxy Tab S8 Ultra 5G 12GB 256GB Samsung Galaxy Tab S8 Ultra 5G 16GB 512GB Others 4G Tablet Others 4G Tablet Any Others 5G Tablet Others 5G Tablet Any Others Apple Samsung Smart Watch BT or GPS or WiFi Others Apple Samsung Smart Watch BT or GPS or WiFi Any Others Apple Samsung Smart Watch Cellular Others Apple Samsung Smart Watch Cellular Any
